Return & Refund Policy – Ingco Shop Lebanon

Effective Date: [12/8/2025]

We want you to be completely satisfied with your purchase from Ingco Shop Lebanon.

1. Eligibility for Returns:

• Items can be returned within 7 days of purchase.
• Item must be unused, in original packaging, and in the same condition received.

2. Non-Returnable Items:

• Used or damaged items not due to our fault
• Items without proof of purchase
• Custom or special-order products

3. Return Process:

• Contact us at 📞 +961 3 772 124 or 📧 info@zadagroup.com to request a return.
• Provide your order number, product name, and reason for return.

4. Refunds:

• Once we receive and inspect the item, we will notify you.
• Refunds will be issued via the original payment method or as store credit.

5. Exchanges:

• We can exchange defective items for the same model or another product of equal value.

6. Shipping Costs:

• Return shipping costs are the customer’s responsibility unless the product is defective or wrong.